“CEOs do a six-month listening tour… travel to different plants, speak to customers, speak to mid-management, and speak to front-lines people.”
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Said on Masters in Business
Masters in Business · At The Money: What the Best CEOs Actually Do
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claims that CEOs spend very little time with front-line employees and customers despite its importance
“CEOs do a six-month listening tour… travel to different plants, speak to customers, speak to mid-management, and speak to front-lines people.”
“If we spend enough time ... I will decide because I'm the CEO”
“I got a call from a source who was a practicing pathologist… he was very skeptical of her claims… that made me willing to look a little bit more into it.”
“Some CEOs do have very trusted people… they still don't have an agenda… can be very good truth tellers around a CEO”
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