“Think about how to create guardrails for those vendors… living and breathing by those numbers is probably the most important thing”

The AI in Business Podcast · Proving AI ROI in Pharma Marketing - with Kellen Winters of Novartis

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What was described

Implemented a data-first, data-driven culture by establishing baseline metrics and continuous monitoring of AI spend and outcomes

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“The two metrics… average spend (ATV) and items per transaction (UPT)… they are the most controllable metrics… top performers always have high ATV and UPT”
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