“Think about how to create guardrails for those vendors… living and breathing by those numbers is probably the most important thing”
The AI in Business Podcast · Proving AI ROI in Pharma Marketing - with Kellen Winters of Novartis
Play from 16:57
16:57
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
What was described
Implemented a data-first, data-driven culture by establishing baseline metrics and continuous monitoring of AI spend and outcomes
Said nearby on the same subject
“You have to widen the purview that you're looking at each control through now that you have this AI tooling. And then you have to go through and reconnect it in a continuous way to make sure it's monitored”
“So I think it's really important for smaller companies to establish clear metric definitions, data ownership, decision rights, and an honest driver-based forecast and a cadence that is connecting strategy to resources.”
“The two metrics… average spend (ATV) and items per transaction (UPT)… they are the most controllable metrics… top performers always have high ATV and UPT”