“The first order of business is beginning the process of converting company-owned stores into franchise stores.”
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Said on Business Wars
Grit in the Boardroom - Executive Interviews on Corporate Governance and Risk Management · Persuasion in the Boardroom: Authority, Integrity and the Words to Avoid
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Avoid micromanaging franchise store owners; let them run their stores autonomously
“The first order of business is beginning the process of converting company-owned stores into franchise stores.”
“If we ask, let's say, a great retailer like Staples to fund pen recycling in their stores as we do, for example, in Canada, we need to show them that that's going to drive more foot traffic into the store than the cost of the pen recycling”
“We run two thrift stores, the one more time stores, which give us financial independence”
“Last year in the first beauty program, Boots committed to launching two brands into 10 stores a piece. One of them went into over 70 stores and the other one went into over 70 stores.”
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