“I haven't tried to micromanage management… store owners who are your directors know much more about the business probably than you do.”

Grit in the Boardroom - Executive Interviews on Corporate Governance and Risk Management · Persuasion in the Boardroom: Authority, Integrity and the Words to Avoid

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What was described

Avoid micromanaging franchise store owners; let them run their stores autonomously

Said nearby on the same subject

“The first order of business is beginning the process of converting company-owned stores into franchise stores.”
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“We run two thrift stores, the one more time stores, which give us financial independence”
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“Last year in the first beauty program, Boots committed to launching two brands into 10 stores a piece. One of them went into over 70 stores and the other one went into over 70 stores.”
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