Brian Burton · Owned and Operated · Stop Buying More Leads. Fix Your Home Service Sales. With Brian Burton
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run a 60-second question blitz where technicians ask as many questions as possible, aiming for at least 70% of sentences ending in question marks
target 70%; observed 75-80% during play
“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”
“I had an annoyingly thick intake form even then where I asked as many questions and then I learned quite quickly, you don't want to take it all in with pen to paper.”
“Have you actually in your front end asked, is there anyone you would prefer not to work with? I've asked that question.”
“We have service bot, for example. You can ask questions. ... I could just ask all the questions and get all the answers whenever I needed any time of day.”
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