“Now answer five questions. What interaction, behavior, or outcomes should we track? What context makes the observation meaningful? What patterns are we trying to identify? Where would we bake the learning into our business? And what future outcome would help us evaluate whether the learning is correct?”

“I think we've seen a pattern of employees being evaluated on AI usage… tracking usage of tools is the absolute wrong way of going about evaluating output.”

“They're using de-identified patient data, we're going to be tracking to see whether doing these whole body MRIs actually improve health outcomes down the line”

“The best way to go in is to go in open mind with more questions than answers… We start at Cambric with listen and learning… If you do that well, you get to a better outcome.”

“Start making decisions based on business metrics, not just gut feelings.”