“Once we actually activate the teams and we first work on creating confident customers, then we bring in the relationship work. That's when it starts paying in volume.”

“The exchange is supported by up to $10 billion of capacity within the global risk transfer market on a single placement basis… it creates a platform that drives growth for capacity in the future and customized product solutions.”

“Ask your sales team to take your five largest accounts and have each relationship owner pick the one that's missing, confidence or feeling valued.”

“On the first runs, I have a lot of stops… then I start to remove the guardrails… the first time you micromanage, then you feel confident you remove most of the guardrails.”

“It’s very important if you’re running an organization to create quiet working space… activity based working… create different spaces… encourage people to move to the right space for the kind of work they’re doing.”