“We have a 0% churn rate and we've had zero churn in years. The last person to leave was my very good friend…”

Emma Sebald · CEO Sweetheart · Episode 5 | Leading With Love

Play from 14:34
14:34

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What was described

maintained a 0% employee churn rate for three years

0% churn, three years

Said nearby on the same subject

“Business had closed out the year with about 4.5 million in revenue, about a 1.2 million in earnings ... 85% of our book is recurring ... churn is five to seven points a year”
♫
Said on Acquiring Minds
Hard number $4.5M revenue, $1.2M earnings, 11 employees, 85% recurring, 5-7% churn Share this moment
“If the rates are up 50%, we'll go interest only for five years. And basically hope in five years when the loan expires, rates will be back”
RB
Rob Buccini
The Macro Dirt Podcast ·
Pricing rates up 50%, interest only for five years Share this moment
“I was locked for three years at a 5.05% interest rate ... my blended interest now is probably about an 8.2% right now”
♫
Said on Acquiring Minds
Why it worked 5.05% interest rate for three years; current blended rate ~8.2% Share this moment
“Only one client on that entire churn list was priced at anything close to a reasonable rate… his premium clients weren't going anywhere at all… A price increase strategy still made sense for this firm overall because his best clients weren't leaving at all.”
♫
Said on Future Firm Accounting Podcast
Contrarian take Share this moment

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