“I printed out tablets. Went to a place and published tablets with one page call plan. I said, consider this a strategic doodle pad. I don't care. Just look at it before you pick up the phone.”

“We have a phone answering agent, which basically picks up the phone in both languages… the lady can’t answer the phone on Saturday… think about how many sales opportunities she’s missing.”

“Bring these maps out, print them, stick them on a wall, review them with people, they're clicking, they're getting the idea that this is not a snapshot”

“I need that person to pick up the phone and call and do these things… i got so good that i know this person… i’ll find them i’ll figure out where they’re going to be”

“I called up 15, 20 founders every day… I'd pick up the phone and a founder might pick up and I'd say, hey, how many employees do you have? And how much revenue and how fast are you growing?”