Preston Lee · Freelance to Founder · 5:22 PM on a Friday and Your Client Calls...
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
When a client asks for urgent work, offer to do it first thing Monday morning instead of the same night
“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”
“The only time I have to do your training is first thing in the morning… I was able to put Moodle Workplace in the mobile app so he could do his training in those minutes”
“Fridays, let's get together and find out what worked, what didn't work. Mondays, what are we all going to be on the same page with this week?”
“When work comes in, the intake agent… preparer agent does the first draft… reviewer agent checks that draft… a person always approves before anything reaches the client.”
The strongest new moments on your topics, in the speakers' own words. Free for three topics.
No card. No password. One-click unsubscribe.
Pro watches up to 25 names or phrases and emails you the morning after they are said.
See Pro, $29 a monthVerbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.