“She had a list of demands… feedback is a gift… the income we’re getting from camping changed everything for us.”
Masters of Scale · Building a marketplace from scratch, with Hipcamp founder Alyssa Ravasio
Play from 30:43
30:43
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What was described
Collect and treat landowner complaint letters as “feedback gifts” to prioritize product improvements
Said nearby on the same subject
“We would start getting more letters of praise than we would letters of complaint. So we would put that up on the wall, we would recognise people for praise.”
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Said on Women Who Move Nations - The Public Transport Podcast