“I love that you say to sit where the client sits. You mean literally go into the family room and say, where do you sit? I'm going to sit down in this chair and see how I feel here.”

“Their frontline client-facing personnel, they were having to, as their IT department calls it, swivel chair between over two dozen systems”

“Having those conversations with maybe someone who hasn't been engaging or sitting in the back of the room with a skeptical look in their eye, sitting down with them, having a coffee with them, chatting about what's on their mind”

“I created my own family currency. It's just some paper notes in small denominations that my kids can count. We have jars. So they have their spend jar, their saving jar, and we also have our family jar...”

“So it's just me. Um, I have my solo suite and it's in a facility with a multitude of different, you know, suites. So everybody runs their own business in their own, you know, respective spaces.”