“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”
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Said on Human-First AI Marketing Podcast by Avenue9
Tony McManus · Australia Overnight · Australia Overnight with Tony McManus - Fri 09 Oct, 2026 - Full Show
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
used Smarter Connections service once a week (instead of once a month) to resolve a hot-water heater issue
normally once a month, increased to once a week
“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”
“We have a team that does this… will run a website audit once a week. I'm using AI to do it damn near every day”
“We’re promoting this wonderful supplement called Next 51 Scoop once a day, you get all your vitamins, 30 ingredients and 10 key areas… you have to put movement in your day and stay with your friends… contact someone once a week.”
“I’ve never once seen a consumer say, ‘we want a hundred emails from that brand’… why are we using this technology to do more instead of improve what we have”
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