The Wash Exchange · Splash Car Wash, Mr Jay Franks (COO)
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Develop and maintain proprietary training models, deploy a team of trainers to new acquisitions, and use a standardized rollout process to ensure consistency across sites
“We train them with our models… over that 30, 60, 90 days… we take our deep bench of managers, give them the opportunity to visit a new site and help train a new manager, and often compensate them to do that.”
“When you get this process and you write it down, the team knows exactly what the standard is. And the leader knows what the standard is.”
“We're probably going to be bringing someone onto our team for social video editing and someone else to help us with this building, this proprietary data model to predict crowd flows”
“We developed something we call the Wilder Standard. It's basically a vetting process that evaluates every single product that we sell... built by independent experts.”
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