“You have to be really good at figuring out who fits and who works and who doesn't... I fired them.”
♫
Said on The Diary Of A CEO with Steven Bartlett
Tony Robbins · Tony Robbins Podcast Daily · The Psychology of Winning with Joe Polish and Peter Diamandis
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Fires customers who are not a good fit, telling them they cannot meet their needs and never taking them back
“You have to be really good at figuring out who fits and who works and who doesn't... I fired them.”
“I repeat back to them something they've never had anyone repeat back to them… I ask, did I capture that accurately?”
“Never loan family money under any circumstance. Never loan friends money under any circumstance. If you have the money and you think they need it and you want to give it to them, give it to them.”
“Get back to them within 24 hours, within by the end of day. If you can't answer... tell them, I got you, I received your request, I need to get back to you by the end of the week.”
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