“Four to six weeks of any engagement in the business level, the owner leader is going to ask me a question about one of their children, something about their parenting”

“Start a customer question list. Every question a customer asked you for a week, written down in their words.”

“It's all about the chat. So it's really engaging with the chat. It's asking them, opening to questions, making sure they're having fun.”

“And then I just asked, go on the new Gemini's model. Did you say, I'm interviewing this person? Come up with questions. Just that, without giving any context. And it went, like, it gathered all the amazing data.”

“One last idea is a surprise check in about a week or two into the onboarding process, ideally on video and ideally from the owner or a partner. Send a short loom video checking in, letting them know you've got an eye on how things are going and asking if there's anything on their mind they want to talk through.”