“I figured I could make as much money if I had regular people and treated people and develop relationships”

“My most regular is 9,000 to 15,000 depending on, on, on how many new people I enrolled because it's a three month program for area that we're focusing on.”

“They have more Twitter followers or ex-followers per customer than almost any other utility in the country. It's years of showing up consistently, slowly building that relationship with their audience”

“We've done quite important restructuring, which helped us to orientate or to move from the previous role where we were sales and relationship managers to purely focus on the relationship management”

“They started diversifying the supply chain and they now build factories in Vietnam. They also increased the sales from 30% to 50% of its own brand, which obviously has a higher margin. And last year, the revenue grew by 30%”