“Have a second set of eyes, talk through that challenge with someone else who's not as close to it as you are. Have a third party who's not a part of your organization”

“It's nice when you have a third-party administrator. I'm going to call them administrator. Third-party helper. Facilitate the questions and provide the confidence that, hey, you guys aren't as unique as you think you are”

“One of the key skills we need as a designer doing journey management work is facilitation because you facilitate the work of others we help to translate between different parts of the organization we often the hub that brings together the different parts and translates between them”

“We were in giant group chats with like lots of people at OpenAI and other companies and third party organizations because we went to conferences together. And we're saying signal is an end-to-end encrypted messenger. You guys are talking about high-stakes sensitive stuff. Many people in those situations want to use end-to-end encryption.”

“We did a lot of third-party entity work ... went from about zero bookings daily to about 40 to 60 bookings monthly”