“I say, hey, unfortunately, I cannot help you with this call because I have no way to verify who you are. If you want to give me a phone number and give me a way to call you back directly so I can verify this number, then I will gladly answer your questions.”

“The three things that must happen on a B2B phone call is when you call someone, you state your name and title. Number two, you communicate your company name and what your company does. And number three, you state the purpose of your phone call and whom do you want to speak.”

“You mentioned your propensity to just call people. I've been on the receiving end of many of your random phone calls.”

“They had only one phone line so to give the illusion that they were this big publishing house Branson would disguise his voice when people called and transfer callers between fictional departments”

“In 2026, I must have helped five people switch back to the plans that they had, because when someone called, the beneficiary gave the person on the phone the Medicare ID.”