Sabrina Baker · HR Happy Hour Network · The "Spooky" Side of Small Business Culture: Fixing Hidden Ghosts and Silos Before Year-End
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teach managers the COIN feedback method (Context, Observation, Impact, Next steps) for formal performance and behavioral feedback
“The FBI tool is giving a feeling behavior and impact when you need to provide feedback. And it does help take the sting out of hard conversations, but it's also not sugarcoating it”
“You need to identify one or two people that can become leaders and teach them how to lead, have difficult conversations, give feedback, hold accountable”
“We keep our customer care management in-house... I really like to just stay clued in to what that feedback is... it starts with making sure the leadership team is invested in reviewing that feedback.”
“In the study, users just give the binary feedback. For example, if they like taste A or taste B, that is more simpler feedback and they can handle.”
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