“The biggest thing that overarches that is we've got to make sure that you're a profitable builder. Because if you don't have the money to be able to have the client's experience, then you can't give that client experience”

“Give them a pre-visit agent that will pop up and they can ask questions like, what's the top three priorities in this store?”

“And this year, we would have made around 8% net profit, which is pretty good for retail.”

“I will ring the clients of my three top competitors and see which ones won't see me because I'm pretty good on the phone.”

“I still use a paper planner… take big goals, funnel them down into three quarterly priorities, three weekly priorities, and then this specific work that actually gets blocked onto my calendar”