“When I asked the client that once, he said, it's worrying about the safety on site.”

“It starts with a coffee, a phone call, a meeting in person, or a business clinic...”

“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”

“My wife's now working two days a week doing admin and bookkeeping... she's doing a bit about a client health check, ringing out clients during the build”

“Every speaker that's coming to the audit committee or the boardroom, try to remember to include their bios. You don't want to waste valuable time during the board meeting going through their backgrounds.”