“I decided it wasn't worth it… I chose instead to focus on my business… we refreshed our brand.”
ES
Emma Sebald
CEO Sweetheart ·
“Most of the metrics is happening now on a monthly basis... insights... on a quarterly basis... I’m trying to refresh that possibly twice a year, possibly once a year”
Neil Williams · This is Journey Management · Landscape the garden first: Journey Management at Cathay Pacific with Neil Williams
Play from 27:18
27:18
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What was described
refreshes most metrics monthly, insight refreshes quarterly, and does a full journey refresh twice-a-year (or annually depending on team needs)
monthly; quarterly; twice a year / once a year
Said nearby on the same subject
“If anything changes in a data source, you want to be able to hit a little button and refresh that information straight away… that's why Xero became a theme.”
♫
Said on Accounting Apps Podcast
“There’s a shelf life to the quality of your network… you have to think about how do you refresh that?… we have young people that can kind of rebuild it”
♫
Said on How I Invest with David Weisburd
“We also always build in a cadence, whether that's weekly, monthly, or quarterly, with our customers to review.”
♫
Said on The GovCon Room
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