“Research from my lab shows gray scale makes the phone less neurologically stimulating and we saw on average people spent one hour less on their phones every single day.”

“We need to create environments where the creation happens early ... otherwise you get reactive tension, blame mode, shame mode.”

“The goal is to increase EBITDA… add AI employees… reduce bottom line and then increase revenue with follow-ups, phone receptionists.”

“I would suggest that 80 to 90% of people put their actual phone number in those forms.”

“Chunking… breaking large amounts of information down into smaller chunks… you can take phone numbers and put them into the three, three, four format.”