“If you're just trying to do something for yourself, you only get a certain level of insight. If you're trying to do it for your family... you get a different level of skill and insight.”

“We’re very focused on the latter rather than focusing on things that we think are going to be very commoditized … multimodal representations”

“Insight was one of the first firms to say, we can use an outbound sourcing, meaning going to the founders rather than waiting for a referral or inbound deal to come in.”

“Running my calls through the sales call analyzer, which has been great because it gives me insights into the buyer. It gives me insights into my skill set. It also kind of preps the next call.”

“First, document… second, turn a recurring process into a skill… third, once the skill works reliably, schedule it or connect it with other skills to create an agent”