eCommerce Australia · Why Your Retail Staff Training Fails by Monday (And How to Fix It) - Bethany Lucht - Known Studios
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Developed a list called “Curious Conversation Starters” - about 50 non-product conversation openers for staff
≈50
“Topic prep involves just taking a minute or two before you walk into a conversation… and you pause and think of three things that you're curious to ask in advance.”
“Have a 15-minute call and then have a deeper call… I would move them to… a simple sales conversation, which is about 45 minutes.”
“The price is $2.80 per conversation… the retailer can estimate its conversation charges by multiplying the expected number of conversations by that price.”
“The managing partner recorded a conversation with me and we answered questions that the staff had sent in anonymously and it went out to the whole firm internally.”
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