“The shift technique is a trauma responsive technique. And so it's based on the, um, the dynamic of co-regulation of, of nervous system. And so the shift, shift is also an acronym. You spot the signs of traumatic stress or anxiety. You hold a space of empathy for the other person.”

“A share is the acronym for the process itself. So it's easier to remember and easier to use, speak your truth, hear from or about others, uh, acknowledge the impact, recognize the underlying issues and needs, and then, you know, enroll in a plan of action, concrete action to, to repair the harm and make differences.”

“The fix at this stage is the acronym for focus… what's the shortest path to revenue? … focus and disciplined”

“The technique I like to use is box breathing, where you inhale for a certain count, hold for that same count, exhale on that count, and then hold and start over. I like to do a count of six.”

“You need to identify one or two people that can become leaders and teach them how to lead, have difficult conversations, give feedback, hold accountable”