“‘we have a guy that we call our operations manager… part of that is hiring and firing… it cost us a lot of money’”
CS
Chasson Smoke
The Fabricator Podcast ·
DEO's Growth Secrets for Dental Organizations · 284: Your Dental Practice Can't Grow Until You Build Leaders
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hired an operations manager who set up onboarding protocol and systematized documentation
“‘we have a guy that we call our operations manager… part of that is hiring and firing… it cost us a lot of money’”
“He broke protocol and brought outsiders into special operations, ... raids that weren't 18 times a month. He moved them to 300 times a month.”
“We hired an operations person who is excellent; she is the grown-up in the room and keeps the chaos in check.”
“Only recently did we think about setting up a treasury account and the operating account sweep… we were talking about saving on dumpster fees and credit card processing.”
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