“All chatbots are burning tokens when they are interacting with you. So when a complex question came to a chatbot, which it couldn't answer, and eventually got handed over to a person, you have spent money as a company at both places”

“You land up burning more in tokens, depending on the model you are using, than it would cost you for a human to empathize with the customer, close the conversation to mutual satisfaction, and move on”

“Measure the return… might be cost savings, might be revenue growth, divided by both the labor cost and the token cost associated with that project.”

“We're developing dashboards… so people can understand how the model impacts their token usage.”

“If you map our token indices on top of the bar chart… it’s almost a lead indicator… when you see our token indices ramp up, that’s when revenue starts ramping.”