“The lean process improvement sort of model is you get into a room to fix a problem with a whole bunch of different employees at a bunch of different levels”

Jillian Marcus · The Compliance Advantage · Corporate Integrity Agreement: Preferred Partner or Liability? (with Jillian Marcus)

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What was described

run cross-functional lean process improvement sessions that include employees from billing, HR, IT, senior leadership and front-line staff to identify and fix compliance problems

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