“We use a lot of AI to answer phones, but some customers aren't really liking the AI and hang up.”
JF
Jason Fox
AI & Marketing for Home Service Pros ·
Chris Voss · Other People's Business · Former FBI Lead Hostage Negotiator Chris Voss on the Business of Hostage Taking
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
Hang up on hostage-takers during phone negotiations
“We use a lot of AI to answer phones, but some customers aren't really liking the AI and hang up.”
“She's ringing out clients during the build, just getting some feedback... people are maybe more inclined to open up on a phone call to someone else rather than while on site”
“Time kills deals. The longer from start to finish, less likely the deal is to transact... acquirer threw stuff at them during 90-day period to distract and negotiate down price”
“They wanted to shut me down. I negotiated a three-month stay of execution and took up a proper business premises.”
The strongest new moments on your topics, in the speakers' own words. Free for three topics.
No card. No password. One-click unsubscribe.
Pro watches up to 25 names or phrases and emails you the morning after they are said.
See Pro, $29 a monthVerbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.