“I’ve coached people to hang up on hostage bad guys; it makes them feel they’ve gotten everything they can.”

Chris Voss · Other People's Business · Former FBI Lead Hostage Negotiator Chris Voss on the Business of Hostage Taking

Play from 13:52
13:52

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What was described

Hang up on hostage-takers during phone negotiations

Said nearby on the same subject

“We use a lot of AI to answer phones, but some customers aren't really liking the AI and hang up.”
JF
Jason Fox
AI & Marketing for Home Service Pros ·
Automation Share this moment
“She's ringing out clients during the build, just getting some feedback... people are maybe more inclined to open up on a phone call to someone else rather than while on site”
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Said on The Good Builder Podcast
How they work Share this moment
“Time kills deals. The longer from start to finish, less likely the deal is to transact... acquirer threw stuff at them during 90-day period to distract and negotiate down price”
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Said on Owner To Owner Podcast
Contrarian take Share this moment
“They wanted to shut me down. I negotiated a three-month stay of execution and took up a proper business premises.”
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Guy Haddleton
The SME Stream ·
Growth tactic 3-month extension Share this moment

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