“At the very least, know how many inquiries come through your website each month. Even if it's a tally on a sticky note.”

“Grab a sticky note for every technician on your schedule. Write down one specific thing each of them did this month… then say it out loud on the entire team.”

“Put them in a simple spreadsheet or even a note on your phone. One line each. The topic, the month and whether it's new or an update.”

“There are… neurons that seem to track model confidence where you can even like steer and make the model more or less confident generically about whatever concept it's learning.”

“There’s just one sticky note … it says three words, insanely great products … Steve Jobs was able to describe what was important to him … He’s very easy to understand.”