“I observed for the first few months… then I thought… having those breakfasts, sponsoring solicitor's associations… to try to make the phone ring more”

“Make the phone number tappable. On a phone, someone should be able to tap your number once and it rings.”

“The phones wouldn't stop ringing. Everybody would be busy. Nobody would actually close anything because business brokers are generally the last phone call a business owner makes.”

“I would love for the phone to ring no more than three times… a cheery, friendly, competent person gets me where I need to be going right away.”

“On mobile, the phone number should be tappable. Someone on their phone should be able to tap once and it rings you.”