Dental Digest Podcast with Dr. Melissa Seibert · Reviews, Referrals, and Word of Mouth for Dental Practices with Stephen Taylor of Delmain
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states that the number three complaint for big banks was inability to reach a person on the phone
3
“The three things that must happen on a B2B phone call is when you call someone, you state your name and title. Number two, you communicate your company name and what your company does. And number three, you state the purpose of your phone call and whom do you want to speak.”
“Make the phone number tappable. On a phone, someone should be able to tap your number once and it rings.”
“I would love for the phone to ring no more than three times… a cheery, friendly, competent person gets me where I need to be going right away.”
“All together, Jackson had redirected $590,000 in payments intended for the university into three bank accounts that he personally controlled.”
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