The AI in Business Podcast · What Shared Intelligence Really Fixes in Enterprise AI - with John McMullan of Observe.ai
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Leverage tens of thousands of past customer calls and knowledge-base articles to surface friction points, then interview frontline reps and managers to identify automation opportunities
“…your frontline reps who already handle hundreds of these conversations… go and actually test it. They know what good looks like. They also know the edge cases and points of failure.”
“…using cloud code… listens to calls in real time… sends the question to a knowledge base… surfaces it on the screen with an accuracy metric”
“Leverage long short tax loss harvesting ... higher fees from the manager, and also a long-short friction ... if you don't believe there's alpha ... probably not worth doing”
“I’m going to interview 17 people over the course of the month… I have three objectives… get to know their story… get past surface level as fast as possible.”
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