“We have to have each function, their own piece of knowledge that is being fed into this agent… pay attention very, very carefully to permissions”

The AI Daily Brief: Artificial Intelligence News and Analysis · How to Build Team Agents

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17:36

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What was described

create a bridge agent that aggregates knowledge from each functional team (sales, solution, customer success, delivery) and manages permissions so the agent can operate across handoffs

Said nearby on the same subject

“AE is with this customer for the life of the customer. They are covering the customer pre, during post sales, that, that engagement with, with, from an executive standpoint, from the commercial standpoint, the field engineering team, the solution architects, they're owning the technical journey with that customer pre, during post.”
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“A manager was managing multiple functions… it just didn’t feel like anyone was being truly specialized… we went back to functional style teams.”
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Said on The Pro Serv Podcast: Grow, Scale, and Exit a Boutique Professional Services Firm
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