“Don't tell your salespeople to not make outbound calls. You have to stay in the game... when the snapback occurs, you need to make sure that you're there.”

“I did put us on a six-month pause from hiring anybody at all during that time”

“Having salespeople call their customers just to see what's going on, how they're enjoying it... can make all the difference in the world.”

“Having cash flow buffers. That's important because an investor who can comfortably hold through cycles is less likely to be forced to sell during a temporary downturn.”

“I have this framework called pause, perceive, proceed... pause long enough to regulate my own emotions... perceive... ask ourselves some questions... then proceeding, which is, you know, having the conversation”