“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”
♫
Said on Human-First AI Marketing Podcast by Avenue9
Jim Moran · The ISO Review Podcast · ISO 9001:2026 - Exploring the 10 Building Blocks of Quality Culture
Audio streams from the publisher’s own feed. Verbatim does not host or copy it.
has salespeople call each customer at least once a week to gather direct feedback on product/service experience
“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”
“First thing I request that you do… have regular daily feedback calls… if you can't do it every day, do it at least three times a week.”
“New salespeople just need to master the sales system and get into production mode right away instead of spending many weeks mastering product knowledge.”
“They gather about five different opinions… if four of them say go in one direction, they go in that direction.”
The strongest new moments on your topics, in the speakers' own words. Free for three topics.
No card. No password. One-click unsubscribe.
Pro watches up to 25 names or phrases and emails you the morning after they are said.
See Pro, $29 a monthVerbatim quotes a short extract and links to the episode; the episode belongs to its publisher. Remove a show.