“Having salespeople call their customers just to see what's going on, how they're enjoying it... can make all the difference in the world.”

Jim Moran · The ISO Review Podcast · ISO 9001:2026 - Exploring the 10 Building Blocks of Quality Culture

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What was described

has salespeople call each customer at least once a week to gather direct feedback on product/service experience

Said nearby on the same subject

“He answers the phones and takes customer service calls once a month… people call and he says, hey, it's Mike… he's doing it to stay connected.”
♫
Said on Human-First AI Marketing Podcast by Avenue9
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“First thing I request that you do… have regular daily feedback calls… if you can't do it every day, do it at least three times a week.”
JJ
Julie Johnson
The Efficient Advisor: Tactical Business Advice for Financial Planners ·
How they work at least three times a week Share this moment
“New salespeople just need to master the sales system and get into production mode right away instead of spending many weeks mastering product knowledge.”
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Said on Insurance Broker and Consultant Supporting Business Owners
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“They gather about five different opinions… if four of them say go in one direction, they go in that direction.”
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Said on BiggerPockets Real Estate Podcast
Why it worked 5 people consulted, 4/5 majority rule Share this moment

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