“When you get this process and you write it down, the team knows exactly what the standard is. And the leader knows what the standard is.”
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Dr. Paul Edgison
Dental Practice Heroes ·
Cone Health · Becker’s Healthcare - Clinical Leadership Podcast · Vi-Anne Antrum, DNP, RN, Senior Vice President and System Chief Nursing Officer at Cone Health
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implemented a "stay map" action-planning process co-created between frontline leaders and team members
“When you get this process and you write it down, the team knows exactly what the standard is. And the leader knows what the standard is.”
“Their frontline client-facing personnel, they were having to, as their IT department calls it, swivel chair between over two dozen systems”
“They actually measured the impact of when a leader uses AI, this doubles the usage in the team. When a leader takes time for learning, there's a 3.5 multiplier to the learning of the team”
“We've tasked all our kind of head leaders and our departmental leaders to look at where they feel efficiencies and operational efficiencies can be gained within their processes”
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