“OEM technicians did work remotely via video call; our engineers performed the work and they were happy with quality.”
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Said on The Core Report
Think Like an Owner · Carrie Kelsch on Transformative Cultures at A Plus Garage Doors - EP.296
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hired a remote phone-answering service to field calls for the garage-door business while still working as a mortgage broker
“OEM technicians did work remotely via video call; our engineers performed the work and they were happy with quality.”
“The phones wouldn't stop ringing. Everybody would be busy. Nobody would actually close anything because business brokers are generally the last phone call a business owner makes.”
“Now we've enabled ChatGPT to actually start answering while it's still continuing to work on the problem”
“Shopify is the commerce platform we use at good american… it lets you own the centre of your business while still reaching customers wherever they are”
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