“Another thing is use multiple chatbots, then compare and contrast.”

“Write down the five questions customers ask you most often. Then look at your website. Are those questions answered? Clearly somewhere a customer would actually see them?”

“If you get asked, say, two questions, one's a legal advice question, one's a commercial advice question, perhaps answer them as separate emails. One, so this is legal advice, this is privileged. And two, here's my answer to your commercial question.”

“All chatbots are burning tokens when they are interacting with you. So when a complex question came to a chatbot, which it couldn't answer, and eventually got handed over to a person, you have spent money as a company at both places”

“I start every class with what I call question role, which is a way to take attendance by having students answer the same question and typically these questions are low or no stakes.”