“One of the most surprising things… how little time CEOs spend with the front lines and with the customers.”
♫
Said on Masters in Business
“The farther you go from who reports to the CEO, the more likely you are to see the truth… the places where you're most likely to get the truth are places that CEOs have less contact with”
Nitin Nohria · The Founder Mindset with Reza Satchu · Featuring the HBR IdeaCast: HBS Legend Nitin Nohria on the Biggest Surprises CEOs Face
Play from 8:35
8:35
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What was described
Recommend CEOs spend time on the front line and with customers to get unfiltered truth
Said nearby on the same subject
“CEOs do a six-month listening tour… travel to different plants, speak to customers, speak to mid-management, and speak to front-lines people.”
♫
Said on Masters in Business
“We spend most of our time and money on the front end, trying to understand the problem that the client customer is trying to solve”
JC
Jim Cobb
Entrepreneurs on Fire ·
“Some CEOs do have very trusted people… they still don't have an agenda… can be very good truth tellers around a CEO”
NN
Nitin Nohria
The Founder Mindset with Reza Satchu ·
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