Speak Up · Inclusive accessible service design S8E35
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operated a hub model where families could access all services in one place, with referrals handed directly between staff during appointments
“‘All of a sudden we got all of these different clients from different places in the country… we could operate online’”
“We never had a break in service; their workflows stay in place and they can hand the baton off seamlessly.”
“Within our marketing strategy, we put budget aside specifically to activate in this unique space and places that is not just traditional marketing to families, but speaks directly to adults as the consumer.”
“We had a monthly all-staff meeting where the ones that were the hardest, we would address them publicly in front of everybody.”
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