“We actively use technology to communicate with our customers, letting them know when it's going to arrive… we tell them exactly when it's going to arrive when they place the order.”

“We would put out a menu, orders come in, delivery dates about two weeks later, we would get paid for it”

“You basically have your own website, you have your own app that people order delivery through and then it's facilitated through the DoorDashes of the world”

“Sometimes it comes to spending time with our delivery teams out on site on our existing projects to say, well, what have you done there? Why have you done it that way? Yeah. What did that achieve for the client?”

“We hired one of our first managers at the time. And that started shifting how we were thinking about the business from being the people doing all the delivery to starting to build out the foundation to build a team.”