“You’re four times more likely to convert in-store. E-commerce conversion rates sit around 2-3%, whereas in-store should be 25%-30% of foot traffic.”
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Said on eCommerce Australia
B2B Go-To-Market Leaders · Apple Store Creator Ron Johnson on How He Helped Steve Jobs Solve Apple's GTM Problem
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Measured store success by foot traffic and time-in-store rather than sales
“You’re four times more likely to convert in-store. E-commerce conversion rates sit around 2-3%, whereas in-store should be 25%-30% of foot traffic.”
“If we ask, let's say, a great retailer like Staples to fund pen recycling in their stores as we do, for example, in Canada, we need to show them that that's going to drive more foot traffic into the store than the cost of the pen recycling”
“Brand residencies… partnership vehicle… you can share the load by teaming up with a space that is really keen to drive foot traffic”
“Number one is what does success look like…Number two: who owns it…Number three: how do you measure it?”
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