What operators say about putting AI agents and automation to work. The 9 strongest moments from named speakers, word for word, each playable from the second it was said. Updated .
“Agents add about 40% to the Amazon basket. I see that in my own life. My agent upsells me constantly.”
“I have an AI agent… I took a picture of my fridge… that agent then feeds me the exact list and says… here are three recipes… it spits out a grocery list.”
“If I were building an agent from scratch, I wouldn't start by saying, let's remember everything. I would start with the job the agent is expected to perform, and I would work backwards from that.”
“We just did a big ad campaign and we hired a celebrity. We talked about being your, you know, being your best friend and really tried to go a different angle where we, we appealed to the humanity of people, not just agents and brands, you know, AI.”
“I have my own security agent that reviews the code. And it's like, well, Claude just created the code. But then Claude is now with its security app going, well, that code is insecure.”
“We're model agnostic and in a way feature agnostic, right, where we encourage folks to export to Figma if they want to and get high fidelity precision or export to the coding agent of their choice, right?”
“The agent has access to a tool for reading a file, another for searching the code base, another for running tests. Those tools are exposed to the model, along with information describing what they can do and how they can be used.”
“And eventually I just decided I need to take control of this. And bit by bit, I started to chip away, automate my work. And that's when I started Excel Off The Grid to try and kind of share what I'd learned and help other people to do similar things.”
“So instead of buying a massive automation suite today, map out your entire fulfillment process on a physical whiteboard. Find the friction, smooth out the steps, and only purchase the software when the human volume completely maxes out.”
Summaries smooth out the specifics: the number, the caveat, the thing that went wrong. A short quote with the moment attached keeps them, and lets you hear the tone. Quotes are short extracts linked to the publisher’s episode. How we quote.