“Verbatim

Customer experience: what operators said this week

How companies are keeping customers, from the people running it. The 12 strongest moments from named speakers, word for word, each playable from the second it was said. Updated .

“These are VAs you can plug in from day one to handle customer service, lead follow-up, scheduling support, and a ton more.”
BB
Brian Burton
Owned and Operated ·
Tool Share this moment
Another view · “Cheap leads really masked a lot of the deficiencies… you could spend $2,000-$3,000 a month, get $50 appointments, and you would close maybe one in four… that masked, you didn’t have anything with speed to lead, appointment setting, follow up…” Mauricio Cardenal on AI & Marketing for Home Service Pros · Listen
“I listen on a wide variety of subjects, not just business, not just customer service. And it has increased my breadth of knowledge.”
RA
Rich Ashton
Your Business Growth Podcast ·
How they work 1.5 hours per day Share this moment
Another view · “I have to listen in the first meeting to earn the right to talk more in the second meeting” Chris Smith on Financial Advisor Success · Listen
“We just didn't spend time raising money. We just went in, find a few customers, three customers in the first month, right?”
LL
Leonard Liu
TFC Business Show ·
Hard number 3 customers in the first month Share this moment
Another view · “Making more t-shirts and really clever mugs is not helping your launch.” Sissy Mecca on The Self Publishing Show · Listen
“We organized the inventory, sold it to our employees, sold it to our customers at a discount. We raised quite a bit of cash that way.”
RA
Rich Ashton
Your Business Growth Podcast ·
How they work Share this moment
Another view · “Microservices have not served us necessarily in the promise of microservices have not served us” Nivea Henry on The Stack Overflow Podcast · Listen
“The physical store is there to have customers come in, see the products in person, feel it, hold it in your hand, feel the real value”
TL
The Good Liver
Shopify Masters ·
Growth tactic Share this moment
Another view · “For decades, devices running on the physical side were protected by the fact that they were too obscure to be worth an attacker's time. That protection was never a strategy and AI has erased it.” John Gallagher on Earley AI Podcast · Listen
“I’m a big believer in kind of the lean manufacturing mentality where we want our suppliers close to where our manufacturing is, close to where our customers are.”
SV
Steven Voss Lindsay Corporation
The Chain Podcast ·
Growth tactic Share this moment
“We did a survey among 400 businesses. And only six out of 10 businesses were able to say that they can connect customer and products in a reliable way.”
NN
Neda Nia
The CPG Guys ·
Hard number 6 out of 10 (60%) Share this moment
“We spend most of our time and money on the front end, trying to understand the problem that the client customer is trying to solve”
JC
Jim Cobb
Entrepreneurs on Fire ·
How they work Share this moment
“Focus on spending money strategically, even in a very small geography, to understand how much it takes to actually move that customer to an action”
JC
Jim Cobb
Entrepreneurs on Fire ·
How they work Share this moment
“I try to always employ graduates because they have no fear. They have no experience. I don't want experience. I want people who haven't done something before”
CS
Cody Sanchez
BigDeal ·
How they work Share this moment
“We've done since then... About 3,500 experiments. And we built a perfected video risk understanding system”
MM
Mark Miller
Profiles in Risk ·
Why it worked 3,500 Share this moment
“One of my most favorite things for client service is just using Otter transcripts, which we may migrate to zoom, getting so many insights around what clients are asking for sentiment of clients.”
RH
Ross Hudgens
The SEO Podcast: Page 2 Podcast ·
Tool Share this moment

Why read what was said, rather than a summary?

Summaries smooth out the specifics: the number, the caveat, the thing that went wrong. A short quote with the moment attached keeps them, and lets you hear the tone. Quotes are short extracts linked to the publisher’s episode. How we quote.